enext

Frequently Asked Questions

Find answers to common questions about our products, services, and policies.

🛍️ General Shopping

How do I create an account on eNext?

Simply click on “Sign Up” and fill in your basic details. You can also sign in with your email or phone number.

How can I search for products?

Use the search bar at the top or browse through our product categories.

How do I add items to my cart?

Open the product, select the quantity, and tap “Add to Cart.”

Can I save products for later?

Yes, you can add items to your Wishlist and purchase them anytime.

💳 Payments

What payment methods do you accept?

We accept digital wallets, bank transfers, debit/credit cards, and Cash on Delivery (COD).

Is Cash on Delivery available?

Yes, COD is available in selected locations within Nepal.

Is online payment secure on eNext?

Absolutely. We use secure payment gateways to protect your transactions.

What if my payment fails?

Don’t worry. If money is deducted, it will be automatically refunded within 3–7 business days.

🚚 Delivery & Shipping

How can I track my order?

After placing your order, you’ll receive a tracking ID via SMS/email to monitor delivery.

What is the delivery time?

Standard delivery takes 2–5 business days depending on your location.

Do you offer same-day or next-day delivery?

Yes, available in Kathmandu Valley for selected products.

What are the delivery charges?

Delivery is free above NPR 50,000. Otherwise, a small delivery fee applies.

Is there free shipping?

Yes, on orders above NPR 50,000.

🔄 Returns & Refunds

What is your return policy?

Products can be returned within 7 days if unused, unopened, and in original packaging.

How do I request a return or replacement?

Go to “My Orders,” select the item, and click “Request Return.”

How long will my refund take?

Refunds are processed within 5–7 working days after approval.

Can I cancel my order after placing it?

Yes, you can cancel before it is dispatched.

I got a damaged product.

Sorry! Please contact us within 48 hours for a quick replacement/refund.

👤 Account & Security

How do I reset my password?

Click “Forgot Password” on the login page and follow the instructions.

Can I change my delivery address after placing an order?

Yes, but only before the order is dispatched.

Is my personal information safe?

Yes, we follow strict data security policies to protect your privacy.

⭐ Product-related

Are the products original?

Yes, all our products are 100% genuine and sourced from trusted suppliers.

Do products come with a warranty?

Yes, selected products come with manufacturer or seller warranty (mentioned on the product page).

How do I check if a product is in stock?

Availability is displayed on each product page.

Can I see reviews before buying?

Yes, customer reviews are available under each product listing.

What we do?

Optical fiber Service available (Underground and Arial)

  • Site Survey
  • Network Specification and architecture
  • Trenching and Indicating of Cable route
  • Civil construction for underground fiber duct.
  • Installation of Pole and pole bracketing
  • Blowing / pulling/Stringing of cables.
  • Optical fiber cable Splice and jointing
  • Cable link testing and commissioning
  • Equipments installation and manual training
  • Project reporting

CATV Head and Network Service available

  1. Head-End Setup and maintenances
  2. Coaxial Networking and Maintenances
  3. Repair all kind of CATV equipments
  • CCTV installation and setup
  • Installation of Power back-up system and setup
  • Repair and maintenance of electronic and Computer equipments.

Still have questions?

If you cannot find the answer to your question in our FAQ, you can always contact us and we will answer you shortly.

Contact Support